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    "date": "2022-09-05T09:51:07",
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    "modified": "2023-10-25T17:04:47",
    "modified_gmt": "2023-10-25T15:04:47",
    "slug": "service-and-support",
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    "title": {
        "rendered": "Service and support"
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        "rendered": "<p>Antra ID has installed many systems and sold equipment to one of its largest (automotive) clients. However, these systems and equipment need constant service and support.<\/p>\n<p>Antra ID has two regularly renewed three-year service and support agreements (SSA) with its largest client. One related to software and one connected to the equipment.<\/p>\n<p>Based on the SSAs the Company provides:<\/p>\n<p>Equipment purchases and integration: Antra ID provides an equipment catalog for the client to shorten the purchasing procedure. The Company installs, integrates, and services the ordered equipment.<\/p>\n<p>Preventive maintenance: regular checking, quality management, regular information supply to the client on equipment usage, and training in case of improper use.<\/p>\n<p>Online system support: Antra ID has access to the client\u2019s ticketing system, where employees can submit their requests in case of any problem. The Company provides on-demand accessibility (8\/5-24\/7).<\/p>\n<p>Ad-hoc repairs: three service levels (level 1 \u2013 on-site, level 2 \u2013 off-site at the Company, Level 3 \u2013 off-site at the manufacturer); the Company also provides a replacement pool.<\/p>\n<p>Regular training: help desk, the field of work training and education programs, and activities for new colleagues.<\/p>\n<p>Antra ID provided service and support for 3500+ equipment last year.<\/p>",
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    "excerpt": {
        "rendered": "<p>Antra ID became a strategic partner to its client by providing service and support.<\/p>",
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